• To initiate a return, please contact us at support@pmgshops.com with your order number and reason for return.
• After approval, we will provide instructions for returning the item. Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

3. Refunds

• Once we receive and inspect the returned item, we’ll process your refund within 5-7 business days.
• Refunds will be issued to the original payment method. Processing times may vary based on your bank’s policies.
• Shipping charges are non-refundable, except for returns due to our error.

4. Exchanges

• If you would like to exchange an item, please contact us to check availability.
• Exchanges depend on stock availability. If the requested item is unavailable, we can issue a refund or store credit.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage.
• We will arrange for a replacement or issue a full refund for defective items.

6. Non-Returnable Items

• Items marked as final sale, clearance products, and personalized products are not eligible for return or exchange.
• Gift cards and promotional items are also non-refundable.

7. Contact Us
For questions or assistance with returns, feel free to reach out to us:

pmgshops.com
Contact Number: 01000000000
Email: support@pmgshops.com